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14:30 PM

The kyenote

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all. 

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

CHICAGO | june 11 | 12:00Pm CT

zendesk 

showcase

Chicago

Get ready for an exhilarating day as Zendesk Showcase comes to Chicago!


Immerse yourself in a whirlwind of exclusive insights and transformative trends that will revolutionize your approach to customer experience.

 

Don't miss out—register now to claim your spot, space is limited!

Register now
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Here's what to expect

Discover

Be the first to witness our cutting-edge product innovations and hear stories from customers on their AI-led CX wins.

Get inspired

Dive into dynamic sessions with live demos, inspiring expert panels, and a hands-on AI workshop.

Connect

Network with CX, IT and HR leaders across industries.

Agenda

12:00 PM

Check in, lunch and networking

Grab your badge, grab some food, and make a friend.

1:00 PM

From chaos to clarity: How Zendesk AI is rewiring service

The future of service demands more than quick fixes—it requires true resolution. Join Zendesk leadership as they unveil AI purpose-built for service, delivering connected, intelligent, and proactive resolutions at scale.

2:00 PM

Break

Relax, refresh, and get get ready for the following sessions. Coffee, tea, soda and water will be available.

2:15 PM

AI fireside chat

Hear firsthand how Zendesk is helping organizations leverage AI to improve service delivery, streamline operations, and create better experiences for the communities they serve.

2:45 PM

Product deep dive: Resolution Platform

Explore how architecting agentic service workflows can automate routine tasks and create more responsive and efficient support experiences.

3:15 PM

Product deep dive: AI Agents

Learn how agentic intelligence is delivering fully governed outcomes across 100% of your channels, from messaging to email to voice.

3:45 PM

Guided networking break and sandbox login

Reflect with peers through guided roundtable discussion questions designed to to spark and exchange ideas, as well as prepare for the upcoming lab by logging into your unique sandbox account.

4:15 PM

Building smarter: Data driven AI Agents with Zendesk

During this 45-minute hands on lab, you’ll engage firsthand and deploy generative AI to connect agents to data sources, build workflows, and leverage Knowledge Copilot to transform your knowledge strategy.

5:00 PM

Happy hour

Unwind, connect with the community, and continue the conversation in a relaxed setting with refreshments.

Multi-day agenda

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

Speakers

Todd Liberto

Vice President, Enterprise Sales

Zendesk

Keith Pearce

SVP, Product Marketing

Zendesk

Ram Naidu

Regional Vice President, Solutions Consulting

Zendesk

Mo Rastegar-Panah

Sr. Director, Product Marketing

Zendesk

Colin Murphy

Chief Customer Officer

Zendesk

Amber Schemmel

Senior Sales Engineer

Zendesk

Peter Gillon

Group Manager, Product Marketing

Zendesk

Christa Stelzmuller

Chief Product & Technology Officer

charity: water

Stacy Niven

Senior Director of Business Engineering

Direct Supply

Highlights 2024

The Pearl

Address line

Address line

Address line

Save your spot now.

We are looking forward seeing you in Chicago!

Venue

Enhance your user experience and build brand equity with your design vernacular.

Frequently Asked Questions

What is Zendesk Showcase?

Zendesk Showcase is a customer experience event where we bring industry keynotes, product sessions, and networking to your town.

Who should attend this event?

Professionals in all roles and industries working with customer experience.

On what date does this event take place?

The event is scheduled for Thursday, June 11, 2026.

Where is this event being hosted?

This event takes place at the Lincoln Park Zoo in Café Brauer. The direct address to Café Brauer once at the zoo is 2021 N Stockton Dr., Chicago, IL 60614.

Is parking available on-site?

We highly recommend using public transportation in lieu of driving your own vehicle.
• The CTA Bus 151 stops near the zoo entrances.
• Buses 22 and 36 run on Clark Street, a short walk from the zoo. 


On-site parking is available at the Cannon Drive lot (2400 N. Cannon Drive), open 6 a.m.–11 p.m. Rates range from $35–$45, with free options for members.

Can I bring my colleague to the event?

The programming and experience at the event is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register here. Only registered attendees will be able to attend the event.

I'm new to Zendesk and/or AI, will this event be relevant to me?

If you’re new to Zendesk or just starting your AI journey, don’t worry—our experts will be on hand throughout the event to answer any foundational questions and provide tailored guidance, so you’ll get value no matter your experience level.


You’ll leave the workshop with a greater understanding of how Zendesk can amplify impact for your organization—elevating customer experiences and business outcomes. You won’t want to miss it!

I'm a Zendesk Partner, can I attend this event?

To ensure a diverse and impactful environment, please note the following attendance requirements:

Partner Capacity Limits: Each event is limited to 1 representative per organization and a maximum of 5 non-sponsoring partner organizations total. Reservations are first-come, first-served.


Customer commitment: All partner attendees are required to host at least one customer or prospect.


If you are interested in sponsoring, please reach out to kelsey.hardt@zendesk.com for more sponsorship details.

I can no longer attend the event, how can I cancel?

Email kelsey.hardt@zendesk.com to be removed from the guest list.

Thank you to our sponsor

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©Zendesk 2026

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